Shop FAQs
Here are frequently asked questions for shop.

FAQ

Here are some frequently asked questions about shop

S.No. FAQ
1 How do I change my details?
2 How do I change my email address?
3 How do I change my shop name?
4 How do I change my store details (address, city, state)?
5 Where do I change my contact phone number?
6 How do I edit my store description?
7 How do I edit my story?
8 How do I edit my seller policy?
9 How to add/edit the “Seller Story” displayed on my products
10 How do I upload my store banner?
11 What is the required image size for my banner?
12 What is the required image size for my seller profile/shop owner image?
13 How do I add my logo?
14 What are the recommended dimensions for the shop logo?
15 How do I check how the buyers will see my profile?
16 How to change my password?
17 Entering/Changing payment details
18 Which payment methods are available?
19 Where can I see my buyer’s feedback?
20 Can I respond to buyer feedback?
21 Where can I check my sales over time?
22 Can I check my store statistics?
23 Where can I check all of my products?
24 How can I find a specific product in my store?
25 How can I filter my products?
26 How can I bulk edit my products?
27 Can I add products by CSV?
28 How do I add new products?
29 How do I set my product’s subcategory?
30 Where do I add shipping details for my products?
31 How do I set variant details for my products? (if I have one product in multiple colors or sizes for example)
32 How many variant details can I add?
33 How do I set how long people will wait for my products?
34 Can I add product disclaimers and how?
35 How do I mark free shipping for certain products?
36 Where do I upload product images?
37 How many product images can I upload?
38 What is the required image size for my product images?
39 How do I save the product I have added?
40 Where can I see my out-of-stock products?
41 How can I edit my top-selling products?
42 How can I duplicate my top-selling product?
43 How can I mark my top-selling product as sold?
44 Where can I check recent orders?
45 Where can I check order details?
46 Where can I check shipping charges for my orders?
47 Where can I check billing details for my orders?
48 Where can I check customer details?
49 Where can I check fulfillment details?
50 How can I track orders?
51 How can I cancel an order?
52 How can I check the current order status?
53 Where can I see my earnings?
54 Where can I check additional order details?
55 How can I print a customer’s invoice?
56 How can I print a packing slip invoice?
57 How can I print a shipping label?
58 How can I create a pickup request?
59 How do I edit my shipping settings?
60 How do I disable a shipping method?
61 How do I set the package type for shipping?
62 How do I edit shipping configuration for my store?
63 How do I edit my invoice details?
64 Can I use an HTML tag in my store address?
65 Where do I add my VAT number?
66 How do I add/edit my telephone number?
67 How do I edit my products?
68 How do I disable a product?
69 How can I check how the customers see my product?
70 How can I delete a product?
71 Where can I check the product tags of my store?
72 Can I export my product tags, and how?
73 Where can I check my store collections?
74 Can I export my collections, and how?
75 My product tag/My collections export is in CSV - how do i open it?
76 Where can I see all of my orders?
77 Where can I see an order payment status?
78 Where can I see when an order was made?
79 Where can I see the commissions charged for my store?
80 How can I check the commission charged for a specific order?
81 Are there any steps sellers need to take on their server if I use connector add-ons (WooCommerce, Magento, PrestaShop connectors) in the app?
82 Can sellers sync their smart collections with the admin’s store collection using the Seller Shopify Store Connector feature app?
83 Is it possible to sync unpublished products from the seller’s store with the Multi-Vendor app?
84 How can I add a digital (downloadable) product to the store?
85 How can I add multiple products at a time?
86 Can sellers add a tracking number for the order’s shipping?
87 Can sellers choose their shipping methods when they’ve been previously configured by the admin from the backend?
88 Are there any restrictions on the number of products vendors can add?

FAQ DETAILS

Here are details about faqs

  • How do I change my details?

    To change your account details, simply log into your account, click on the “Profile” section on the navigation bar in the top left corner of the page, and choose “My Account” from the drop-down menu. From there on, you can change any piece of information you want (i.e., the name of your store) by entering the updated info in the appropriate box. When you’re done, scroll to the bottom of the page and click the “Save Changes” button in the bottom left corner.

  • How do I change my email address?

    If you want to change your email address, log into your account and go to the “Profile” section on the navigation bar in the top left corner of the page. Choose “My Account” from the drop-down menu. There, you will see all your account details. Your email address is the first required piece of info on the page. To update it, simply delete the old address from the “Email” box and enter the new one. When you’re done, save your changes by scrolling to the bottom of the page and clicking “Save Changes” in the left corner.

  • How do I change my shop name?

    To change your shop name, log into your account and find “Profile” on the navigation bar in the top left corner. From the “Profile” drop-down menu, select “My Account.” Here, you will find all your account details, including your shop name. Enter your new shop name in the “Seller Shop Namebox (third entry box from the top). When you’re satisfied with the change, scroll to the bottom of the page, where you’ll see a big blue “Save Changes” button on the left. Click on it, and you’re done.

  • How do I change my store details (address, city, state)?

    To update the location details about your store, log into your account first. Find “Profile” on the navigation bar (the last option to the right), hover the mouse cursor over it, and click on “My Account” from the drop-down menu. There, you will see all your account details.

     

    Scroll past the first three entry boxes (“Email,” “Seller Name,” and “Seller Shop Name"), and you’ll see the location details of your store, including the address, city, country, state, and zipcode. Enter new location information in the appropriate boxes. When you’re satisfied with the changes, scroll down and find the “Save Changes” button in the bottom left corner of the page. Simply click on it, and your changes will be saved.

  • Where do I change my contact phone number?

    If you want to change your contact info, log into your account. Find the “Profile” button on the navigation bar in the top left corner and hover the mouse pointer over it. You’ll get a drop-down menu; click on “My Account.” On this page, you’ll find all your account details. Scroll down the page, pass the location info (“Store Address,” “City,” “Country,” “State,” “Seller Zipcode"), and you’ll see the “Seller Contact” entry box. Update the phone number in the entry box. When you’re done, keep scrolling down and find the “Save Changes” button in the bottom left corner under the “Extra Informationsection. Click the button, and your contact info will update.

  • How do I edit my store description?

    Once you log into your account, check out the options on the navigation bar in the top left corner. Hover your mouse cursor over the last option, “Profile.” You’ll get a drop-down menu. Click on the “My Account” button in the drop-down menu. Here, you’ll see all your account details.

     

    Scroll past the basic details about your account, including your email, name, shop name, location, and contact info. There, you will see the “Short Store Description” box below the “Seller Contact” details. You won’t have a hard time noticing it since the entry box is bigger than the previous ones and offers text optimization options (font size, alignment, etc.).

    Edit your store description, and when you’re satisfied, scroll down the page. You’ll see the “Save Changes” button in the bottom left corner. Click on it, and you’re done.

  • How do I edit my story?

    You can edit your story in just a few short steps once you log into your account. Click on the “Profile” button, i.e., the last button on the navigation bar at the top of the page. On this page, you’ll see all the details about your store.

     

    Scroll past all the single-line entry boxes on the page (i.e., “Email,” “Seller Name,” etc.), and you’ll see three larger boxes with text optimization options (font size, text alignment, etc.). The first one is your store description, and the second one is the “Your Story” box.

    Edit your story in the entry box and optimize the text to your liking. Then, scroll a bit down, and you’ll see a large blue “Save Changes” button on the left-hand side of the screen, just below the “Extra Informationsection. Click on it, and you’re done.

  • How do I edit my seller policy?

    To edit your seller policy, log into your account. Check out the navigation bar in the top left corner of the screen. Hover over the last option on the bar (“Profile”). In the drop-down menu that appears, click on “My Account.” You’ll get the page with all your account details.

     

    Scroll past all the single-line entry boxes (“Email,” “Seller Name,” etc.) on the left-hand side of the screen, and you’ll get to three larger boxes with text optimization options (font size, text alignment, etc.). The third box is your seller policy. Edit the policy as you like. When you’re done, scroll past the “Extra Information section and click on the “Save Changes” button you find there.

  • How to add/edit the “Seller Story” displayed on my products

    Log into your account. When you’re there, find the “Profile” button on the navigation bar in the top left corner of the screen and hover your cursor over it. You’ll get a drop-down menu; click on “My Account.” You’ll notice your account details on the left-hand side of the screen. Scroll almost to the button of the page past all the basic account details.

     

    Eventually, you’ll get to the “Extra Informationsection, just above the “Save Changes” button. There, you will find the “Seller Story for Products” entry box. Enter or edit your story. Click the “Save Changes” button below.

  • How do I upload my store banner?

    To upload your store banner, log into your account. Click on the “Profile” button on the navigation bar in the top left corner of the screen. Click on the “My Account” option from the drop-down menu that appears. You’ll get a page with all your account details.

     

    Scroll to the very bottom of the page, where you’ll see the “Store Banner Image” section. There, you’ll notice a white “Upload Banner” button on the left-hand side of the page just below the image. Click on it to upload a new store banner.

  • What is the required image size for my banner?

    You can upload an image in any size for your banner, but the recommended size is 2560x450px as it will look the best on your storefront. If you want to resize your image, you can do so by following the link in the note in the “Store Banner Image” section of your account.

  • What is the required image size for my seller profile/shop owner image?

    The recommended dimensions are 300x300px. This size will look best on your seller profile. If you need to resize it, you can do so by following the link in the note in the “Seller Profile” section of your account.

  • How do I add my logo?

    To add your store logo, log into your account. Find the “Profile” button on the navigation bar in the top left corner of the screen and hover your cursor over it. Click on “My Account” in the drop-down menu that appears.

     

    Scroll a bit down, and on the right-hand side of the screen, you’ll see the “Your Brand Logo” section, just below the “Seller Profile.” Click on the “Upload Image” button within this section and upload the logo image of your choice.

  • What are the recommended dimensions for the shop logo?

    The recommended dimensions are 300x300px. If you want to resize your image, you can do so by following the link in the note in the “Your Brand Logo” section of your account. It will take you to a free image resizer.

  • How do I check how the buyers will see my profile?

    If you want to check how your buyers will see your profile, log into your account. Look at the top right corner of your screen. There, you’ll see a “View Profile” button right next to the “Log Out” option. Click on the button, and it will show you a buyer’s view of your profile.

  • How to change my password?

    To change your account password, log into your account. Look at the navigation bar in the top left corner of the page and hover your mouse over the last option, “Profile.” You’ll get a drop-down menu; click on “My Account” in the menu.

     

    Once you’re there, look at the right-hand side of the page just below the navigation bar and find a big blue “Change Password” button. You’ll open a pop-up window. Enter your current password as well as the new one. Enter the new password again in the “Confirm Password” box. Click “Save.”

  • Entering/Changing payment details

    If you want to enter or change your payment details, log into your account. Look at the navigation bar in the top left corner of the screen and hover over the last option, “Profile.” Click on the second option, “Payment Details,” from the drop-down menu that appears. Here, you’ll find your payment details.

     

    The only payment method available is PayPal, so enter the desired PayPal email in the “Business PayPal Email” entry box and click “Save.”

  • Which payment methods are available?

    For now, the only payment method available is PayPal. Luckily, setting up a PayPal account is easy, and it will take minutes of your time. Once you have your PayPal account, you just need to provide us with the email address linked to that account to get paid.

  • Where can I see my buyer’s feedback?

    If you want to see your buyers’ feedback, log into your account. Find “Profile” on the navigation bar in the top left corner of the screen. Hover your mouse pointer over it, and you’ll get a drop-down menu. Click on the last option from the menu, i.e., “Feedback.” There, you will see your buyers’ feedback.

  • Can I respond to buyer feedback?

    Yes, you can. To find your feedback, log into your account and look at the navigation bar in the top left corner of the page. Hover over the last option, “Profile,” and you’ll get a drop-down menu. Click on “Feedback” in the menu. You’ll get to the page with all your buyers’ feedback.

  • Where can I check my sales over time?

    If you want to check your sales over time, log into your account. Look at the navigation bar in the top left corner of the screen and click on the first option, “Dashboard.” The first thing you’ll see on your dashboard, just below the navigation bar on the left-hand side of the screen, is your sales graph. Here, you can see your sales by month.

  • Can I check my store statistics?

    Yes, you can check your store statistics on your dashboard. Log into your account and click on “Dashboard” in the top left corner of the screen on the navigation bar. You’ll find the “Store Statistics” section right in the middle of the screen next to the sales graph.

     

    Here, you can see your overall store statistics, i.e., the number of products you have in your store, as well as the number of approved, disapproved, and disabled products. You’ll also notice three more options — “This Week,” “This Month,” and “This Year.” By clicking on any one of them, you’ll get to see your store statistics for the chosen period.

  • Where can I check all of my products?

    To see all your products, log into your account. Click on the “Dashboard” button on the navigation bar in the top left corner of the screen. Scroll to the bottom of the page. On the left-hand side of the screen, you’ll see the “Top-Selling Products” section. Click on the large “View All Products” button within the section, and it will lead you to your products page.

  • How can I find a specific product in my store?

    You can access your products from the dashboard. Log into your account and click on the “Dashboard” button in the top left corner of the screen on the navigation bar. When you scroll to the bottom of the page, you’ll get to the “Top-Selling Products” section. Click on the large “View All Products” button within this section. It will lead you to your products page.

     

    There, you’ll see a list of all your products. Above the list, on the left-hand side of the screen, you’ll see a search bar. Type in the product ID or name and find the desired product.

  • How can I filter my products?

    Log into your account and click on the “Dashboard” button in the top left corner of the page on the navigation bar. Scroll to the end of the page and find the “Top-Selling Products” section on the left-hand side of the screen. Click on the “View All Products” button within the section. This action will lead you to your products page.

     

    Once there, you’ll find the “Filter by” option on the top left side of the screen below the navigation bar. When you click on the tiny arrow next to it, you’ll get a drop-down menu of your filtering options. They include “Search by SKU,” “Approved,” “Disabled,” “Approval Pending,” and “Re-approval.”

  • How can I bulk edit my products?

    To bulk edit your products, log into your account. Click on the “Dashboard” button on the navigation bar in the top left corner of the screen. Scroll down the page, and you’ll see the “Top-Selling Products” section in the bottom left corner of the page. Click on the “View All Products” button at the bottom of the section. It will take you to your products page.

     

    In the top right corner of the page, just below the navigation bar, you’ll notice the “More Actions” button. Click on it, and you’ll get the “Bulk Edit” option.

  • Can I add products by CSV?

    Yes! Log into your account and click on the “Dashboard” button on the navigation bar in the top left corner of the screen. Scroll down the page, and you’ll see the “Top-Selling Products” section in the bottom left corner of the page. Click on the “View All Products” button at the bottom of the section. It will take you to your products page.

     

    In the top right corner of the page, below the navigation bar, you’ll see the “More Actions” button. Click on it, and you’ll get the “Add Products by CSV” option.

  • How do I add new products?

    Log into your account and click on the “Dashboard” button on the navigation bar in the top left corner of the screen. Scroll down, and you’ll see the “Top-Selling Products” section in the bottom left corner of the page. Click on the “View All Products” button at the bottom of the section, and it will take you to your products page.

     

    To add new products, click on the “Add Product” button in the top right corner of the screen below the navigation bar. You’ll be taken to the page where you can add all the product details.

    You can also add products by CSV. On the products page, click on the “More Actions” button in the top right corner. You’ll get the “Add Products by CSV” option.

  • How do I set my product’s subcategory?

    Log into your account. Click on the “Dashboard” button on the navigation bar in the top left corner of the screen. Scroll past the sales graph, and you’ll see the “Top-Selling Products” section in the bottom left corner of the page. Click on the “View All Products” button at the bottom of the section, and it will take you to your products page.

     

    Click on the “Add Product” button in the top right corner of the screen below the navigation bar. You’ll be taken to the page where you can add all the product details. Scroll past the basic product details, pass the “Long Product Description” section, and you’ll see the “Subcategory” section here.

    Click on the entry box, and you’ll get a list of available subcategories, including “Special Offer,” “Men,” “Women,” “Accessories,” etc.

  • Where do I add shipping details for my products?

    Access your products from the dashboard. Log into your account and click on the “Dashboard” button in the top left corner of the screen on the navigation bar. When you scroll to the bottom of the page, you’ll get to the “Top-Selling Products” section. Click on the large “View All Products” button within this section, which will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. Scroll past the “Product Details” section on the left-hand side of the screen, and you’ll see the “Shipping Details” section. Here, you can enter the product weight as well as choose the preferred weight unit. You can also choose the shipping method (standard or UPS) and enter the package dimensions.

  • How do I set variant details for my products? (if I have one product in multiple colors or sizes for example)

    Log into your account and click on the “Dashboard” button in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom of the page, you’ll get to the “Top-Selling Products” section. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. Scroll down until you find the “Variant Details” section (below “Inventory Details”) on the left-hand side of the screen. Click on “Add Variant” in the top right corner of the section. You’ll be allowed to choose the option name by clicking on the appropriate box. Your variant options are title, size, color, material, and style. Next to this box, you can enter the option value (i.e., “green,” “large,” etc.)

  • How many variant details can I add?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. Scroll down until you find the “Variant Details” section (below “Inventory Details”) on the left-hand side of the screen. Click on “Add Variant” in the top right corner of the section. You’ll be able to choose a variant. You can add five variant details (title, size, color, material, and style).

  • How do I set how long people will wait for my products?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. Scroll to the bottom of the page to the last section on the left-hand side of the screen, “Custom Fields.” The third option from the bottom within this section is “Shipping Expectations.” There, you can select the time range (i.e., “within 3 days,” 1–2 weeks,” etc.).

  • Can I add product disclaimers and how?

    Yes! Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. Scroll to the bottom of the page to the last section on the left-hand side of the screen, “Custom Fields.” The penultimate option within the section is “Product Disclaimer.” Click on “Select an Option” in the appropriate box and choose “Yes.”

  • How do I mark free shipping for certain products?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. Scroll to the bottom of the page to the last section on the left-hand side of the screen, “Custom Fields.” The last option within the section at the very bottom of the page is “Show Free Shipping Label.”

  • Where do I upload product images?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. On the right-hand side of the screen, you’ll see the “Product Image” section. You can upload up to five images by clicking on the “Upload Image” button within the section. Your image dimensions should be 1000x1000px, and they shouldn’t be larger than 15MB.

  • How many product images can I upload?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. On the right-hand side of the screen, you’ll see the “Product Image” section. You can upload up to five images by clicking on the “Upload Image” button within the section. Your image dimensions should be 1000x1000px, and they shouldn’t be larger than 15MB.

  • What is the required image size for my product images?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. On the right-hand side of the screen, you’ll see the “Product Image” section. You can upload up to five images by clicking on the “Upload Image” button within the section. Your image dimensions should be 1000x1000px, and they shouldn’t be larger than 15MB.

  • How do I save the product I have added?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. Click on the large “View All Products” button within this section, and it will lead you to your products page.

     

    Click on the “Add Product” button in the top right corner of the page. Once you have entered all the product details, scroll to the bottom of the page. Click on the “Save Changes” button on the left-hand side of the screen. If you want to cancel, click on the “Cancel” button on the opposite side.

  • Where can I see my out-of-stock products?

    To see your out-of-stock products, log into your account. Click on “Dashboard” on the navigation bar in the top left corner of the screen. Scroll down, and see the “Out-of-Stock Products” section in the bottom right corner of the page. There, you can see all your out-of-stock products.

  • How can I edit my top-selling products?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. There’s a “View Details” option on the right side of the section; click on it, and you’ll be directed to a page where you can edit your products.

  • How can I duplicate my top-selling product?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. There’s a “View Details” option on the right side of the section; click on it. You’ll be taken to a page where you can edit your products. In the top right corner of the page below the navigation bar, you’ll find a “More Actions” button. Click on the button and select “Duplicate” from the drop-down menu.

  • How can I mark my top-selling product as sold?

    Log into your account and click on “Dashboard” in the top left corner of the screen (the first option on the navigation bar). When you scroll to the bottom, you’ll get to the “Top-Selling Products” section on the left side. There’s a “View Details” option on the right side of the section; click on it. You’ll be taken to a page where you can edit your products. In the top right corner of the page, below the navigation bar, you’ll find a “More Actions” button. Click on it and select “Mark as Sold” from the drop-down menu.

  • Where can I check recent orders?

    To check your recent orders, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Here, you can see all your recent orders.

  • Where can I check order details?

    To check your order details, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.

  • Where can I check shipping charges for my orders?

    To check shipping charges for your orders, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.

     

    The first section on the order details page is “Product Details.” The section contains product ID, name, quantity, and price. Here, you can see the shipping fee on the right side of the section, alongside sub total and applicable taxes.

  • Where can I check billing details for my orders?

    To check billing details for your orders, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.

     

    Scroll a bit down the order details page, and you’ll see a “Billing Details” section on the left-hand side of the screen. Here, you can see the payment mode, as well as the name, address, postal code, company, city, state, and country of the buyer.

  • Where can I check customer details?

    corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.

     

    Scroll down past the “Billing Details” section, and you’ll see “Customer Details” on the left-hand side of the screen. The available customer details include the customer name and the company name.

  • Where can I check fulfillment details?

    To check fulfillment details, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.

     

    Scroll to the bottom of the page, where you’ll see the “Fulfillment Details” section on the left side of the page. Apart from the product ID, name, quantity, and location, you can see if the order is fulfilled, its tracking number, and the shipping method used.

  • How can I track orders?

    To track your orders, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.

     

    Scroll to the bottom of the page, where you’ll see the “Fulfillment Details” section on the left side of the page. Click on the “Track Order” button in the bottom left corner of the section.

  • How can I cancel an order?

    To cancel an order, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.

     

    Scroll to the bottom of the page, where you’ll see the “Fulfillment Details” section on the left side of the page. Click on the “Cancel Fulfillment” button in the bottom right corner of the section.

  • How can I check the current order status?

    To check your current order status, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.


    On the left side of the screen, you’ll see the Current Order Status section. Here, you can see the order date, delivery method, whether the order is fulfilled, and the payment status.

  • Where can I see my earnings?

    To see your earnings, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.


    You’ll find the “Seller Earning” section on the right-hand side of the screen below the order status. Here, you can see your product earnings alongside the shipping fee, tax, tip, and the total after any applicable charges.

  • Where can I check additional order details?

    To check additional order details, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.


    On the order details page, scroll past the “Current Order Status” and “Seller Earningsections on the right-hand side of the screen, and you’ll see additional order details. Here, you can see the shipping label charges paid by you. By clicking on the “Actions” button, you can also print the customer invoice, packing slip, and shipping label and create a pickup request.

  • How can I print a customer’s invoice?

    To print a customer’s invoice, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.


    On the order details page, scroll past the “Current Order Status” and
    “Seller Earning” sections on the right-hand side of the screen, and you’ll see additional order details. Click on the “Action” button within this section and choose “Print Customer Invoice” from the drop-down menu.

  • How can I print a packing slip invoice?

    To print a packing slip, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.


    On the order details page, scroll past the “Current Order Status” and “Seller Earning” sections on the right-hand side of the screen, and you’ll see additional order details. Click on the “Action” button within this section and choose “Packing Slip Invoice” from the drop-down menu.

  • How can I print a shipping label?

    To print a shipping label, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.


    On the order details page, scroll past the “Current Order Status” and “Seller Earning” sections on the right-hand side of the screen, and you’ll see additional order details. Click on the “Action” button within this section and choose “Print Shipping Label.”

  • How can I create a pickup request?

    To create a pickup request, log into your account. Click on the “Dashboard” button in the top left corner of the screen on the navigation bar. Scroll a bit down, and you’ll find “Recent Orders” between “Top-Selling Products” and “Out-of-Stock Products.” Click on “View Details” on the right side of the section to see order details.


    On the order details page, scroll past the “Order Status” and “Seller Earning” sections on the right-hand side of the screen, and you’ll see additional order details. Click on the “Action” button within this section and choose “Create Pickup Request.”

  • How do I edit my shipping settings?

    For shipping settings, log into your account and hover your mouse cursor over “Configuration” on the navigation bar in the top left corner of the screen. Click on the “Shipping Methods” button from the drop-down menu.

     

    Choose the shipping courier (UPS, Standard, Free) and find the “Action” option on the right side of the screen. Click on the three dots and then on “Configuration” from the drop-down menu to choose the preferred packaging. By clicking on the three dots, you can also enable/disable a courier, view them, and set them as default.

  • How do I disable a shipping method?

    Log into your account and hover your mouse cursor over “Configuration” on the navigation bar in the top left corner of the screen. Click on the “Shipping Methods” button from the drop-down menu.

     

    Choose the shipping courier (UPS, Standard, Free) and find the “Action” option on the right side of the screen. Click on the three dots and choose “Disable” from the drop-down menu.

  • How do I set the package type for shipping?

    Log into your account and hover your mouse cursor over “Configuration” on the navigation bar in the top left corner of the screen. Click on the “Shipping Methods” button from the drop-down menu.

     

    Choose the shipping courier (UPS, Standard, Free) and find the “Action” option on the right side of the screen. Click on the three dots and then on “Configuration” from the drop-down menu. This will lead you to the “Global Configurations” page, where you can choose the packaging type (package, tube, pak, ExpressBox, small ExpressBox, medium ExpressBox, and large ExpressBox). Choose the preferred packaging and click “Save Changes” below.

  • How do I edit shipping configuration for my store?

    To edit shipping configurations for your store, log into your account and hover your mouse cursor over “Configuration” on the navigation bar in the top left corner of the screen. Click on the “Shipping Methods” button from the drop-down menu.

     

    In the top right corner of the page, just below the navigation bar, you’ll see a large green “Global Configurations” button. Click on it, and you’ll be taken to the “Global Configurations” page. There, you can set up your shipping package dimensions (width, height, length, girth) and weight by entering the desired numbers in the appropriate boxes.

  • How do I edit my invoice details?

    To edit your invoice details, log into your account and click on “Configurations” on the navigation bar in the top left corner. Click on “Invoice Configuration” in the drop-down menu. Here, you’ll be able to enter or edit your invoice details by entering the info in the appropriate boxes. Once you’re done, scroll to the end of the page and click “Save.”

  • Can I use an HTML tag in my store address?

    Unfortunately, the use of HTML tags in your store address is not allowed. To enter your store address, log into your account and click on “Configurations” on the navigation bar in the top left corner. Click on “Invoice Configuration” in the drop-down menu. “Address” is the first invoice detail you’ll see on the left-hand side of the page.

  • Where do I add my VAT number?

    Log into your account and click on “Configurations” on the navigation bar in the top left corner. Click on “Invoice Configuration” in the drop-down menu. Here, you’ll see all your invoice details. Your VAT number is just below the address box. Enter it in the provided entry box. Scroll to the bottom of the page and click “Save.”

  • How do I add/edit my telephone number?

    To edit your phone number, log into your account and click on “Configurations” on the navigation bar in the top left corner. Click on “Invoice Configuration” in the drop-down menu. Here, you’ll see all your invoice details. Scroll past your address and VAT number, and you’ll see the “Telephone Number” entry box. Enter the desired number, scroll to the bottom of the page, and click on the “Save” button.

  • How do I edit my products?

    To edit your products, log into your account and click on “Products” on the navigation bar in the top left corner of the page. Click on the “Product Listing” button from the drop-down menu. You’ll be directed to a page with all your products. Find the desired product (manually or use the search bar), find the “Action” option on the right side of the screen, and click on the three dots there. Click on “Edit” from the drop-down menu, and you’ll be taken to the page where you can edit your product.

  • How do I disable a product?

    To disable a product, log into your account and click on “Products” on the navigation bar in the top left corner of the page. Click on the “Product Listing” button in the drop-down menu. You’ll be directed to a page with all your products. Find the desired product (manually or use the search bar), find the “Action” option on the right side of the screen, and click on the three dots there. Click on the “Disable” option from the drop-down menu.

  • How can I check how the customers see my product?

    Log into your account and click on “Products” on the navigation bar in the top left corner of the page. Click on the “Product Listing” button in the drop-down menu. You’ll be directed to a page with all your products. Find the desired product (manually or use the search bar), find the “Action” option on the right side of the screen, and click on the three dots there. Click on the “View in Store” option in the drop-down menu.

  • How can I delete a product?

    If you want to delete a product, log into your account and click on “Products” on the navigation bar in the top left corner of the page. Click on the “Product Listing” button in the drop-down menu. You’ll be directed to a page with all your products. Find the desired product (manually or use the search bar), find the “Action” option on the right side of the screen, and click on the three dots there. You’ll see the “Delete” option in the drop-down list.

  • Where can I check the product tags of my store?

    To check your product tags, log into your account and click on the “Products” option on the navigation bar in the top left corner of the screen. Choose “Product Tags” from the drop-down menu. You’ll be directed to the product tags page, where you can see the ID, name, and status of each product.

  • Can I export my product tags, and how?

    Yes! Log into your account and click on the “Products” option on the navigation bar in the top left corner of the screen. Choose “Product Tags” from the drop-down menu. On the product tags page, click on the “Export Product Tags” button in the top left corner below the navigation bar.

  • Where can I check my store collections?

    To check your store collections, log into your account and click on the “Products” option on the navigation bar in the top left corner of the screen. Click on “Collections” from the drop-down menu. Here, you’ll be able to see all your store collections, their ID, title, and status.

  • Can I export my collections, and how?

    Yes! Log into your account and click on the “Products” option on the navigation bar in the top left corner of the screen. Click on “Collections” from the drop-down menu. Here, you’ll be able to see all your store collections. Click on the “Export Collections” button on the right-hand side of the screen below the navigation bar.

  • My product tag/My collections export is in CSV - how do i open it?

    To open a CSV file on a Mac, open a new spreadsheet in Excel first. Open the “Data” tab, click on “From Text,” and find your CVS file. Click on “Get Data” in the bottom right corner of the screen. This action will open the Text Import Wizard. Set “File Origin” to Unicode (UTF-8). Check off the “Delimited” option. Click on “Next.” Check the “Comma” box and click “Next.” In step three, select “Text” as the column data format. Click “Finish” and “Ok” to finish the import.

     

    To open it on a PC, open Excel, click the “Data” tab and then “From Text/CVS.” Select your CSV file and click “Get Data.” Set “File Origin” to Unicode (UTF-8) and “Delimiter” to Comma. Click on “Load.”

  • Where can I see all of my orders?

    To see all your orders, log into your account and click “Orders” on the navigation tab in the top left corner. Click “Orders Listing” in the drop-down menu. This action will open the page with all your orders. You can use the search bar to look for a specific order.

  • Where can I see an order payment status?

    To see an order payment status, log into your account and click “Orders” on the navigation tab in the top left corner. Click “Orders Listing” in the drop-down menu. This action will open the page with all your orders. You’ll notice “Payment Status” among the order details, between “Payment Mode” and “Tracking ID.”

  • Where can I see when an order was made?

    To see the date when your order was made, log into your account and click “Orders” on the navigation tab in the top left corner. Click “Orders Listing” in the drop-down menu. This action will open the page with all your orders. Find the order and check the “Date” section (right after “Order ID” and “Store Owner ID”).

  • Where can I see the commissions charged for my store?

    To see the commissions, log into your account and click “Orders” on the navigation tab in the top left corner. Click on “Commission Listing” from the drop-down menu. Here, you’ll be able to see all the commissions charged for your store.

  • How can I check the commission charged for a specific order?

    To see the commissions, log into your account and click “Orders” on the navigation tab in the top left corner. Click on “Commission Listing” from the drop-down menu. Here, you’ll be able to see all the commissions charged for your store. You can look for a specific order by entering the order ID or product name in the search bar just above the commissions list on the left.

  • Are there any steps sellers need to take on their server if I use connector add-ons (WooCommerce, Magento, PrestaShop connectors) in the app?

    If you decide to use any connector add-on with the Multi-Vendor Marketplace app, please ask your sellers to whitelist the following IPs on their server:

    • 18.138.8.137

    • 54.179.1.53

    • 18.138.9.81

    • 54.169.211.176

    • 13.228.91.147

    • 13.229.6.57


    Learn more about connector add-ons: https://webkul.com/blog/shopify-multivendor-marketplace-feature-apps/#marketplace-connector-feature-apps

  • Can sellers sync their smart collections with the admin’s store collection using the Seller Shopify Store Connector feature app?

    Unfortunately, sellers can’t sync their store collections with admin’s collections using the Seller Shopify Store Connector feature app. Likewise, they can’t map their store’s smart collections with admin’s using the Collection Mapping feature.

  • Is it possible to sync unpublished products from the seller’s store with the Multi-Vendor app?

    Unfortunately, it’s not possible to sync or import unpublished products from the seller’s store with the Multi-Vendor Marketplace app using marketplace connector add-ons.

  • How can I add a digital (downloadable) product to the store?

    First, the admin needs to set the Shop Type as digital or both options (digital and normal).

     

    To do this, go to the Multi-Vendor Marketplace Admin Panel, click Configuration and choose General Configuration from the drop-down menu. There, change the Shop Type to digital or both.

     

    Then, go to the Multi-Vendor Marketplace Seller Panel, click Products and choose Product Listing from the drop-down menu. Click on the Add Product button in the top right corner of the screen.In the Choose a Product entry box, choose Digital Product. Once you enter all the required details, click Save at the end of the page.

     

    For more info, refer to the following blogs:

    https://webkul.com/blog/sell-digital-products-on-your-multivendor-marketplace/ 

    https://webkul.com/blog/multi-vendor-marketplace-for-shopify-digital-storage/

  • How can I add multiple products at a time?

    You can add multiple products at once using the CSV method. Go to the Multi-Vendor Admin Panel, click on the Products tab, and choose Product Listing from the drop-down menu. On the products page, you’ll notice a More Actions button in the top right corner of the screen. Click on it, and choose Add Product by CSV from the drop-down menu.


    Refer to the following screenshot: https://prnt.sc/pjykni

  • Can sellers add a tracking number for the order’s shipping?

    Yes! They need to go to their Orders page and open the order. Then, they should scroll down the page, find Fulfillment Details, and click Fulfill. In the pop-up window that appears, they can add a tracking number and click Fulfill once they’re done.


    Refer to the following screenshot: https://www.qsnapnet.com/snaps/xvf9f76h1gk

  • Can sellers choose their shipping methods when they’ve been previously configured by the admin from the backend?

    The admin can configure any number of shipping methods from their Multi-Vendor Admin Panel, and sellers can then choose their preferred methods out of these. We offer the following shipping methods:

    • Multi-Vendor Shipping

    • FedEx

    • UPS

    • Airspeed

    • Canada Post

    • Ecom Express

    • Vamaship

  • Are there any restrictions on the number of products vendors can add?

    No, there is no limit to the number of products a vendor can add. They can add an unlimited number of products using their preferred method.